Is it really wrong for me to ask that question??
Apparently so... according to my boss. Got another row today for asking people if they want cream. (yes another, cos she has told me before) Cos apparently "our hot chocolate / mocha / milkshakes come with cream. It says it on the menu." .... so instead of being polite and courteous and asking if people really do want cream on their drinks they just get it with cream unless, of course, they specifically ask not to have it.
I actually dont understand why libby has such an issue with the whole me asking if people want cream. It takes what? an 2 extra minutes to check and it doesnt make the drink price any less and actually you enhance the customer experience / satisfaction because you actually take into account what they want rather than just spilling out a whole heap of standard drinks. But no, i'm not allowed to ask... (but i probably still will cos its in my nature to be a little stubborn and to try to be helpful to my customers.... especially when they actually cant really read the menu board very well anyway cos it is a greenish/grey colour on a black background which no-one actually really pays any attention to!)
*rant over*
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